FAQs

At USOFUNS, we want to make shopping for your home simple, reliable, and worry-free.

• We have compiled the most frequently asked questions and answers for you, covering core services such as orders, product, shipping, returns and exchanges.
• If you don't find your concern, please feel free to contact customer service for more support. Click on ‘PROVIDE VALUABLE INPUT’ below to provide a feedback service.please just contact us directly at:service@gwinerr.icu 

CAN L CANCEL MY ORDER?

If you wish to cancel your order, please contact customer service within 24 hours. You can contact us at If you wish to cancel your order, please contact customer service within 24 hours. You can contact us at service@gwinerr.icu  or provide your order number and a picture of the item you wish to cancel on the store warranty page. You can cancel your order at any time before it ships and receive a full refund.

However, we can only cancel an order if the package has not yet been shipped. If your order has already shipped when you request a cancellation, we may charge additional fees, so please be aware.

For more details, please review Our Shipping Policy. or provide your order number and a picture of the item you wish to cancel on the store warranty page. You can cancel your order at any time before it ships and receive a full refund.

However, we can only cancel an order if the package has not yet been shipped. If your order has already shipped when you request a cancellation, we may charge additional fees, so please be aware.

For more details, please review Our Shipping Policy.

HOW CANICONFIRM THE SUCCESS OF MY ORDER?

Once your order is placed, you will receive a confirmation email with your order number and details. If you do not receive it, please check your spam folder or log into your USOFUNS account to check your order status.

AFTER I PLACE AN ORDER, HOW DO I CHANGE THE DELIVERY ADDRESS?

If your order hasn't shipped yet, we can help update your shipping address. Please contact us immediately with your order number and the correct address. Once the order is shipped, we are unable to make any changes.

Please be advised!

I FORGOT TO ADD/EDIT AN ITEM TO MY ORDER, CAN I MAKE A CHANGE BEFORE IT SHIPS?

If you would like to make changes to your order information, please contact our customer service department within 24 hours. You can contact us at service@gwinerr.icu and we can assist you in making changes to your order if it has not yet been processed or shipped.

However, we can only make changes to an order if the parcel has not yet been shipped. If the order you are requesting has already been shipped, we may not be able to make changes to the order information，Please understand!

👉For more information, please refer to our Delivery Policy.