Refund policy

EXCHANGE AN ORDER

Exchange items ordered!

• Quality issues can be returned within 24 hours. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
• Nonetheless, you can cancel your order immediately (within 2 hours of placing it) and place a new one of your choice.
• Please contact us if you have any questions about placing an order so that we can ensure your satisfaction with your purchase.

CANCEL AN ORDER

Time frame for order cancellation after placing an order.

• You can only cancel your order within 2 hours of placing it.
• If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
• The cancellation fee is 10% of your total order value and will be applied to the cancellation process. To cancel your order, please contact us at 

Returns and refunds are accepted in the cases below.
We want you to love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship. We have low return rates and are proud of the high-quality products we provide. In any case, items may be damaged during shipping. If an item arrives in any of the following conditions, we will make every effort to refund the full amount of your initial order.

• The product arrives damaged.
• The product arrives shattered.
• The product design is not the same as the one you ordered.
• The product size differs from what you ordered.
• The product material differs from what you ordered.
• The product you ordered is not the one you received.
• The product differs from how it was described in the original.

Proof of order to claim a refund.

• The shipping label/receipt
• Proof of purchase 
• Evidence of defective items
• Email screenshots that we previously sent to you